1. Founders Launch Money-Back Guarantee
Because StageHUD is digital software, there is nothing to ship or return physically. Once we process your refund, your license key is deactivated and software access ends.
2. Refund Eligibility
You are eligible for a full refund within fourteen (14) days of purchase during the Founders Launch if:
- StageHUD does not function as expected with your device or cable setup;
- You experience technical issues that cannot be resolved through support;
- The product does not meet the functionality described on our website; or
- You are not satisfied with StageHUD for any reason.
3. How to Request a Refund
Contact us at support@stagehud.com or via our Contact Page within 14 days of purchase during the Founders Launch. Please include:
- The email address used during purchase; and
- Your order number, if available.
A complete license key is not required through email. We respond to refund requests within 1–2 business days.
4. Processing & Timing
Approved refunds are processed through our Merchant of Record, Lemon Squeezy. Refunds typically appear in your account within 5 to 10 business days after approval, returned to your original payment method.
5. What Happens to Your License
When a refund is issued, your StageHUD license is deactivated, active devices are removed from your account, and access to the software ends. License transfers between devices do not require a refund; contact support if you need assistance moving your license.
6. Requests After Fourteen Days
Requests submitted after fourteen days are not covered by the Founders Launch money-back guarantee but may be reviewed individually at our discretion. Nothing in this policy limits rights provided by applicable law.